Shipping policy

At Natural Jewels, we aim to ensure that your orders reach you safely and within the expected timeframe. Please take a moment to review our shipping guidelines to understand how orders are processed, shipped, and delivered.

1. Delivery Locations

We currently offer shipping within the following region:

  • Domestic Delivery: India

If you are located outside our delivery area or need special shipping assistance, please reach out to us at mailtonaturaljewels@gmail.com, and we’ll be happy to help.

2. Shipping Charges

Shipping fees are calculated based on factors such as delivery location, package weight, and the shipping option selected.
The applicable shipping charges will be clearly shown at checkout before you confirm your order.

3. Order Processing Time

Orders are generally processed and prepared for dispatch within 6 to 7 days from the date of order placement.

Please note:

  • Processing times may vary during festive seasons, promotions, or high-demand periods.

  • You will receive a confirmation email once your order has been shipped.

Processing time is separate from delivery time.

4. Estimated Delivery Time

Once shipped, orders are typically delivered within:

  • Domestic Orders: Up to 12 working days

Delivery timelines are approximate and may vary due to factors such as courier delays, weather conditions, or unforeseen logistical issues.

5. Order Tracking

After your order is dispatched, you will receive a shipping confirmation message along with tracking details.
Tracking information may take 24–48 hours to reflect updates.

If your shipment appears delayed, please contact us at mailtonaturaljewels@gmail.com, and we will assist you in coordinating with the courier partner.

6. Address Accuracy

Please ensure that your shipping address and contact details are accurate at the time of placing the order.
Natural Jewels is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

If you need to update your shipping details after placing an order, contact us immediately at mailtonaturaljewels@gmail.com.

7. Lost or Missing Packages

Once an order is marked as delivered by the courier partner, Natural Jewels cannot be held responsible for lost or stolen packages.
However, if you face such an issue, please inform us, and we will do our best to assist you in coordinating with the courier service.

8. Damaged Items

If your order arrives in damaged condition:

  • Please notify us within 24 hours of delivery.

  • Share a clear unboxing video showing the product and packaging.

Based on our review and in line with our Return & Refund Policy, we will arrange for a replacement or refund where applicable.

9. Need Help? Contact Us

For any questions regarding shipping, delivery, or order-related concerns, feel free to contact us:

Natural Jewels Support
Primary Contact: 9150485123
Secondary Contact: 6380826987
Email: mailtonaturaljewels@gmail.com