Terms of service

This document is an electronic record in accordance with the Information Technology Act, 2000 and the rules made thereunder, as amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signature.

1. Introduction & Acceptance of Terms

Welcome to Natural Jewels (“we”, “our”, “us”). These Terms & Conditions (“Terms of Use”) govern your access to and use of our website, including browsing, purchasing products, and availing any services offered through the website.

By accessing or using our website from any device, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, along with our Privacy Policy and any other policies or guidelines published on the website (collectively referred to as “Other Policies”).

If you do not agree with these Terms or Other Policies, please do not use the website.

2. Right to Use the Website

Subject to your compliance with these Terms, Natural Jewels grants you a limited, personal, non-exclusive, non-transferable, and revocable license to access and use the website for personal and lawful purposes only.

3. Nature of the Agreement

a. These Terms constitute a legally binding electronic contract between you and Natural Jewels. They apply to all users, whether registered or not.

b. By using the website, you expressly consent to and accept:

These Terms of Use

Our Privacy Policy

Any additional terms applicable to offers, promotions, payments, shipping, returns, refunds, or subscriptions

If you do not wish to continue accepting these Terms, you must immediately stop using the website and close your account, if any.

c. Each time you access or use the website, you reconfirm your acceptance of these Terms and Other Policies.

4. User Eligibility

You must be 18 years of age or older to use our services.

You must be legally capable of entering into a binding contract under applicable laws.

Minors (under 18 years) are not permitted to register or place orders on the website.

Users accessing the website from outside India are responsible for compliance with their local laws.

5. User Conduct

While using the website, you agree to:

Use the website only for lawful purposes

Not misuse, manipulate, or attempt unauthorized access to the website

Not engage in fraudulent, abusive, or harmful activities

Natural Jewels shall not be responsible for consequences arising from violations of applicable laws by users.

6. Account Registration

To access certain features, you may be required to create an account.

By registering, you agree to:

Provide accurate and complete information

Keep your login credentials confidential

Accept responsibility for all activities under your account

Information collected during registration and usage is handled as per our Privacy Policy.

7. Electronic Communications

By using our website and providing your contact details, you consent to receive electronic communications from us, including order updates, service-related messages, newsletters, and promotional offers.

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option where available.

8. Payments

All payments on Natural Jewels are processed through secure third-party payment gateways.

We do not control or store payment gateway systems and are not responsible for payment failures, delays, or technical errors caused by third-party providers.

Orders will be processed only after successful payment authorization.

9. Order Cancellation & Refunds

Cancellation by Natural Jewels

We reserve the right to cancel orders in situations including but not limited to:

Incorrect pricing or product information

Product unavailability

Quantity limitations

Suspected fraud or payment verification issues

If payment has already been made, the amount will be refunded within a reasonable timeframe.

Cancellation by Customers

Once an order is successfully placed on the website, it cannot be cancelled by the customer. We request customers to review all details carefully before placing an order.

10. Fraudulent or Declined Transactions

In case of fraudulent activity, misuse, or declined transactions, Natural Jewels reserves the right to:

Recover costs incurred

Cancel orders or accounts

Initiate legal action as permitted by law

11. Product Appearance & Colours

We strive to display product images and colours as accurately as possible. However, actual product colours may vary due to screen settings, lighting, and device resolution. Such variations shall not be considered defects.

12. Feedback & Reviews

Customers are encouraged to share feedback after completing a purchase.

Feedback once submitted cannot be edited or removed by the user.

Reviews will be displayed along with your user identifier.

You agree not to post false, misleading, or offensive content.

Natural Jewels reserves the right to take appropriate action, including account suspension, in case of misuse of the feedback system.

13. Intellectual Property Rights

All content on this website, including but not limited to:

Logos, brand names, designs

Text, images, graphics, icons

Website layout, code, and software

are the exclusive property of Natural Jewels and are protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, sell, or commercially exploit any website content without prior written permission.

14. Limitation of Liability

To the maximum extent permitted by law, Natural Jewels shall not be liable for any indirect, incidental, special, or consequential damages arising from:

Use or inability to use the website

Service interruptions or data loss

Errors, inaccuracies, or delays

Our liability, if any, shall be limited strictly as per applicable law.

15. Changes to Terms

We reserve the right to modify or update these Terms at any time. Changes will take effect immediately upon being posted on the website. Continued use of the website after updates constitutes acceptance of the revised Terms.

16. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Courts in India shall have exclusive jurisdiction over any disputes arising from these Terms.